Your privacy is important to us. We only use the information we collect lawfully.
The information we collect is used for two reasons, to improve your user experience and to provide the best customised experience.
If you wish to opt out of receiving any form of marketing please contact us using the contact us form, when utilising other marketing forms we will provide you with the chance to refuse further correspondence.
We understand the trust that our customers put in us regarding their personal data, that is why we will never sell, rent or trade e-mail lists with other companies, business or organisations for marketing purposes; it just isn’t who we are. We’ve laid out below our Privacy Policy to provide you with the essential detailed information on what, when and why we collect your personal information, we also have set-out how we use it.
Who we Are
We are Nene Data & Electrical Ltd, trading as Nene Data Network Solutions, we are the Data Controller for the personal information collected via this website and other services but not limited to such as over the telephone (operating on 01604 422722).
Full Business Name: Nene Data & Electrical Ltd
E-Mail Address: [email protected]
Address: 4 Owl Close, Moulton Park, Northampton, NN3 6HZ
Telephone: 01604 422722
If you have any privacy questions or concerns, please contact us via [email protected] and we will get back to you as soon as possible, we take your privacy very seriously, we have laid out our privacy policy to make it as easy to understand as possible.
Our Websites
Nene Data & Electrical Ltd operates “nenedata.com” and may operate other websites. It is Nene Data & Electrical’s policy to respect your privacy regarding any information we may collect while operating our websites.
Types of Data we Collect
To enable us to operate and to ensure that we provide the best level of service to our customers, we collect a range wide of personal information. All information we hold on you is provided by yourself, we never buy or assume data.
We will always aim to collect the minimum quantity of data to facilitate your request, in some cases we may request data that aids us in assisting you, however, this data may be optional, for example when downloading a PDF Guide, we may request an optional phone number to follow up to ensure we have the correct information for you within our database or to provide you with further aid/resources.
To give transparency on the type of data we handle and how we handle it, we have laid out a more detailed section below.
What we Collect
To enable us to operate and to ensure that we provide the best level of service to our customers, we collect a range wide of personal information. All information we hold on you is provided by yourself, we never buy or assume data.
We will always aim to collect the minimum quantity of data to facilitate your request, in some cases we may request data that aids us in assisting you, however, this data may be optional, for example when downloading a PDF Guide, we may request an optional phone number to follow up to ensure we have the correct information for you within our database or to provide you with further aid/resources.
Not all of the information we hold is held for everyone and therefore only some of the below may be held on you (if any at all):
- When contacting us via our contact form on the “Get in Touch” page, we collect a variety of details. These include the name you entered when submitting the request, the e-mail address you submitted, the subject line you submitted and also the message you submitted.
- We keep this information within our e-mail system whilst we deal with the request, this will enable us to reply and answer your contact request. This information will never be used to market to and will only be used to answer any questions you may have. Our lawful basis for collecting such information is legitimate interest. We shall remove this data once both parties are satisfied that the enquiry is resolved. Information shall be kept for a maximum of 2 Years.
- When utilising our live chat feature you will be asked to provide consent for us to hold your details, these details include your name and e-mail address.
- This information enables us to send you a transcript of the chat, it also allows us to e-mail you a follow-up should we feel any information we have may be beneficial to you, follow-up information shall only be sent when requested or agreed to.
- Our live chat is provided by a third-party Drift.com Inc, they are a PrivacyShield participant and we recommend that if you have any questions of their service, to view their privacy policy here. Our legal basis for collecting such information is consent, we shall hold this data for a maximum of 2 Years from your last engagement of the chat. If you wish to withdraw consent at any time please contact us via the methods below.
- If you request downloadable content, such as a PDF Guide, checklist, video series, or a follow-up consultation we will request a range of information from you.
- This information will be your name, e-mail address and phone number. This information enables us to not only deliver the goodies you’ve requested but also enable us to get in touch with you to provide you with further information similar to the downloadable content requested or to ensure your details are correct.
- We will always ask for your consent when we request this information, and where we request your e-mail address to send you downloadable goods a follow-up e-mail shall be sent to you to ensure we have your correct e-mail address.
- The pages that capture this information are hosted by Leadpages (Avenue 81 Inc), you can view their privacy policy here. This information is directly sent to our marketing CRM, provided by Drip Inc (Avenue 81 Inc), this is an e-mail and contact management system that enables us to send electronic messages. You can view their privacy policy here. We hold this data through the legal basis of consent, if you wish to withdraw this consent at any time, every e-mail has an unsubscribe link, you can also use any of the methods mentioned below.
- If you subscribe to our mailing list, we shall ask for your forename, surname and e-mail address, this is to be able to provide you with personalised content (it gets opened more!). If you ever subscribe to our mailing list, you will be asked to provide consent for us to contact you, you can withdraw this consent at any time and every e-mail will include an opt-out option.
- This information is kept within our marketing CRM provided by Drip (Avenue 81 Inc), an e-mail and contact management system. You can view their privacy policy here.
- If you contact us via the telephone or request a callback to be able to provide you with a quotation, we will record your contact name, e-mail address, company name and phone number.
- This information is stored safely within our CRM system, powered by HubSpot Inc. HubSpot Inc work as a data processor for us, they are a PrivacyShield participant and you can view their privacy policy here. We hold this data under the legal basis of legitimate interest. We hold this data for a maximum of 6 Years.
- If you request a quotation or are an existing customer, we hold a variety of data on file of your company or organisation. This information enables us to provide you with a quotation and to fulfil our contractual obligations. We hold data in two locations.
- Within our Sales CRM system, powered by HubSpot Inc, you can view their privacy policy here. We hold Company Name, website address and social media handles. We also hold contact details for employees of organisations, such as name, e-mail address and telephone numbers. We will retain this data throughout the contract duration, we shall retain this data for up to 10 years from the finalisation of the most recent contract or quotation.
- Within our estimation software, locally hosted and encrypted. The information held consists of the company name, company registration number, company VAT number (if applicable), company registration address and also personal contact details such as name, e-mail address and telephone number. We will retain this data throughout the contract duration, we shall retain this data for up to 10 years from the finalisation of the most recent contract or quotation.
Traffic Optimisation
To ensure you get the best experience when viewing our website, we utilise a traffic optimisation service called CloudFlare. They work by distributing our website content through their own servers located around the world, this means that you only have to request a copy more local to your browsers location.
CloudFlare are a certified member of PrivacySheild and if you do have any queriers regarding the privacy of their service, you can view their privacy policy here.
Google Analytics
When you use our websites, we use a third-party service called Google Analytics to collect internet log information and details of our visitor’s behaviours. We do this to find out things such as the number of visitors we receive and to which locations on our website. This information is only ever processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website and will only ever use this data to improve our website for future visitors.
All data is processed in the United States of America, you can view their privacy policy here, and you can opt out of Google Analytics by using the following plugin.
Remarketing
We utilise remarketing tools from both Facebook & LinkedIn social network sites, this allows us to optimise and serve adverts based on your interaction with our website.
This activity is performed by tracking the usage data of our website and by using cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of nenedata.com with the Facebook advertising network. It collects data such as cookies and usage data of the website and is governed by Facebook Inc’s privacy policy, we recommend you read that here.
LinkedIn Website Retargeting is a remarketing and behavioral targeting service provided by LinkedIn Corporation that connects the activity of nenedata.com with the LinkedIn advertising network. It collects data such as cookies and usage data of our website and is governed by their own privacy policy which you can find here.
Access to Your Information
It’s incredibly important to us that your rights are never affected.
You have the following rights:
Right to be Informed – You have the right to be informed about the collection of personal data and how we process it, we do this via this privacy policy.
Right of Access – You have the right to access the data we hold on you, to exercise this right, please contact us via [email protected] or on 01604 422722
Right to Rectification – You have the right for inaccurate data we hold on you to be rectified or completed it incomplete, to exercise this right, please contact us via [email protected] or on 01604 422722.
Right to be Forgotten – You have the right to request for us to erase your data, to exercise this right, please contact us via [email protected] or on 01604 422722.
Right to Restrict Processing – You have the right to request for us to restrict our processing, to exercise this right, please contact us via [email protected] or on 01604 422722.
Right to Data Portability – You have the right to request the data we hold on you in a well structured and commonly used form, allowing you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability. All of our systems are compliant and provide the opportunity for us to do so. If you wish to exercise this right, please contact us via [email protected]ata.com or on 01604 422722.
Withdraw Consent – You have the right to withdraw consent at any time, you can do this in a variety of ways, all of our marketing e-mails have suitable opt-out links within them, opting out here will successfully opt you out of our marketing e-mails. Should you wish to withdraw further consent, you can e-mail the data controller at [email protected] who can facilitate your request.
Object to Processing – Where we process your data through a lawful basis other than consent (for example, contractual reasons), you can object to us processing your data. To exercise this right, please contact us via [email protected] or on 01604 422722.
Right to Complain – You have the right to complain to the Data Protection Regulator (the ICO in the UK). However, if you do have any concerns don’t hesitate to reach out to us in the first instance.
Other Information
System Logs & Maintenance
For operation and maintenance purposes, nenedata.com and any third-party services may collect files that record interaction with nenedata.com (System logs) use other Personal Data (such as the IP Address) for this purpose.
Do-Not-Track
nenedata.com does not support “Do Not Track” requests.
Changes to this Privacy Policy
We reserve the right to make changes to this privacy policy at any time by giving notice to our users on this page and possibly within nenedata.com and/or – as far as technically and legally feasible – sending a notice to our users via any contact information available to us. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of our user’s consent, we shall collect new consent from you, where required.
Data Breach
Should we undergo a data breach we are required under law to report it to the data protection regulator within 72 Hours. We are also required to inform individuals under certain circumstances.
Data Transfer
We engage with a variety of data processors to aid us in delivering the best results to our customers and to the visitors of this site. However, sadly some of these are located outside of the European Economic Area (EEA) which do not always offer the same levels of protection to your personal data.
Many of our processors located within the United States of America are members of the EU-US Privacy Shield and are therefore deemed to have equivalent safegaurds in place to ensure the security of your data. If this is not present, we shall sign a specific contract or code of conduct to ensure they have an adequate level of protection.
Modification
This Privacy Policy and associated Cookie Policy was last updated on Tuesday 22nd May 2018.
Cookie Policy
Cookies consist of portions of code installed in the browser that assist the Owner in providing the Service according to the purposes described. Some of the purposes for which Cookies are installed may also require the User’s consent.
Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time following the instructions provided in this document.
Technical Cookies
We do use some cookies that are vital to the safe and correct operation of this website.
Third Party Cookies
We use some third party cookies that collect statistics in an anonymised form and may not require your consent. They are not managed by us. The third party cookies we use may track your browsing habits. We use the following third-party cookies:
- Google Analytics
- Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of nenedata.com, to prepare reports on its activities and share them with other Google services.
- Google may use the Data collected to contextualise and personalise the ads of its own advertising network. It collects cookies and usage data. The data is processed in the United States of America and is a privacy shield participant. You can view their privacy policy here and opt out here.
- Instagram Widget
- This widget allows you to view content hosted on external platforms directly from the pages of nenedata.com and interact with them. This type of service might still collect web traffic data for the pages where the service is installed, even when you do not use it. It collects data such as cookies and usage data, and you can find their privacy policy here.
- Live Chat
- The Drift Widget is a service for interacting with the Drift live chat platform provided by Drift.com, Inc.
- It collects the following data: Cookies, Data communicated while using the service, Usage Data and various types of Data as specified in the privacy policy of the service, which you can find here.
- Facebook Remarketing
- Facebook Remarketing is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects the activity of nenedata.com with the Facebook advertising network. It collects cookies and usage data, you can view their privacy policy here.
- LinkedIn Remarketing
- LinkedIn Remarketing is a remarketing and behavioural targeting service provided by LinkedIn Corporation that connects the activity of nenedata.com with the LinkedIn advertising network. It collects cookies and usage data, you can view their privacy policy here.
- Traffic Optimisation
- We utilise a Traffic Optimisation service, provided by CloudFlare to ensure each and every end user of our website gets the best experience. However, to do so CloudFlare require cookies to be stored within each users browser, they do this to aid in identifying malicious viewers and aid the development of their services. We recommend you take a look at their privacy policy for further information, here.
- Security
- We utilise a plugin for our website, Wordfence. Wordfence helps keep our website safe for you, the end user. However, to provide this security it does install cookies within your browser. You can view their privacy policy here.
Withdrawal of Consent
Should you wish to not have cookies installed in your browser, you can prevent the installation. It is also possible to delete cookies that have previously been installed in the past through your browser’s settings.
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